|
|
|||||||||||||||||||||||||||||||||
| Definitions | Initials | To take part | Leading Team | Directory |
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
Definitions
Directory
Dictionary > Initials > CTI
CTI
Definition
Together techniques allowing the implementation of applications resting on a telephone interfunctioning of applicatifs data-processing and applicatifs.
Description
This device connecting center of an internal or external call to the information processing system of a company, brings to the companies the advisability of using the resources of the Internet and information system, in order to improve the service rendered to the customers and the productivity of a center of calls. This is made possible by the automation of certain tasks and the possibility of founding a thorough personalization of the relation with the customer via the information placed at the disposal by this system. It makes possible simultaneous posting on the screen of the tele-operator of data (card of the customer and script of maintenance) as well as the presentation of the call on its telephone.
Author
Anwar Hossain
Author Email
anwtele@yahoo.com
References
Siemens Communications - Consultant Support - Siem